Support

We usually respond within 1-2 business days.

Need help with Moji? The fastest way to reach us is by email at support@moji.study. Please include your iOS version and a short description of the issue so we can help quickly.

How do I cancel my subscription?

Subscriptions are managed through Apple. Open the Settings app on your iPhone, tap your name at the top, then Subscriptions, and select Moji to cancel or change your plan.

How do I restore my purchase on a new device?

Open Moji on the new device, go to the Settings tab inside the app, and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used for the original purchase.

How do I change my JLPT level or study goal?

Open the Settings tab inside the app and update your learning level or daily card target. Your progress is preserved across changes.

I am not receiving daily reminders.

Daily reminders rely on iOS notification permissions. Open iOS Settings, find Moji in the app list, tap Notifications, and make sure Allow Notifications is on. You can also adjust reminder times inside Moji's Settings tab.

Will my progress sync between devices?

Currently, Moji stores your learning progress on-device only and does not sync across devices. If you delete and reinstall the app, your progress will be reset. We are evaluating iCloud sync as a future feature.

I found a mistake in a word definition or example.

We appreciate the help. Please email support@moji.study with the word and the issue, and we will review and update it.

Refunds

Refunds for App Store subscriptions are handled by Apple. You can request a refund directly at reportaproblem.apple.com.